Shipping Policy

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed on weekends or holidays.

Shipping Time
Once dispatched, international orders typically arrive within 7–12 business days, depending on destination and local customs processing.

Total Estimated Delivery
Combining processing and transit time, most customers can expect their order within 8–14 business days of purchase.

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.

Delays
These timeframes are estimates, not guarantees. Customs processing, holidays, weather, and other factors outside our control can occasionally cause delays beyond the windows above.

Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to incorrect or incomplete address information.

Lost or Damaged Packages
If your order arrives damaged or doesn't arrive, contact us at goldenheartspet@gmail.com within 2-3 days of the expected delivery date and we'll make it right.

Multiple Items
Orders with multiple items may arrive in separate packages, as items can ship from different fulfillment locations.